WHAT IS BUILD RAPPORT?

Build Rapport simply means to build and strengthen relations with another person through various factors. In the call center industry, build rapport is very important. Call center agents should adopt build rapport strategies. It directly affects overall business growth. Build rapport helps to generate more revenue, customer engagement, and customer experience excellence. Call center agents create a comfort zone in their communication when they focus and follow build rapport techniques. outlined below are some of the proven steps to build rapport for a call center agent.

KEY STEPS TO BUILD RAPPORT

• Receive Customers Calls with Warm-Up and Smiling Tone
• Be an Attentive Listener_ Listen Customers with Keen Interest
• Be Adoptive While Communicating to Customer
• Emotional Touch-Show Empathy with caller
• Understand and Follow Caller’s Priorities
• Be Optimistic and Follow Positive Attitude

Cybells Dialer Software with knowledge bank integration is best dialer to enhance call center agents proformance through build rapport strategies.

 

Key Words: Build Rapports,Call Center Agents,Agent Performnace,Call Center Dialer Software